Home FAQ's

FAQ

FREQUENTLY ASKED QUESTIONS

MY ACCOUNT

To create an account with Print Spot, pleasevisit https://printspot.in/my-account/ and complete your registration by filling the required details.

No, you will not be able to place an order without creating an account.

Yes, you will be able to check your past orders from “ ORDERS ” available in “My Account”.

You can get your account reset by using the “OTP option available in the login page https://printspot.in/my-account/  You need to provide your registered mobile number and a OTP will be send immediately. In case you still face any issue to login, contact our Support Desk at 0891-2587678

Yes, it is absolutely secured and safe platform. Our website uses SSL Technology and you will see a green lock in the address bar to indicate that your connection is secure. Also, we use Payu Money &PayTM as the payment gateway. PayTM uses the most powerful Verisign secure socket layer (SSL) for encrypting customer data during transmission.

MY ORDERS

You can choose from the wide products range available on our website. Once you visit the product page, you will get all the information required in terms of product description, features, timeline and price (Price Calc), templates, upload artwork, create design, custom design options.

The products listed on our website are the standard print products required by any business entity. We do fulfill a lot of custom print requirements as well. You fill the Contact Us (https://printspot.in/contact-us/) form and our Support Desk will get back to you. You can email your requirement to our Support Desk at info@printspot.in or call us at 0891-2587678. Our Support team will understand your query and not only  help you with the rates and timelines but also hand hold you till the order is processed and delivered.

Yes, we have a design division named Idea Spot to help our customers with design for various print products. To know more about the services, portfolio and charges, please visit http://www.ideaspot.in/ Please fill the contact form on the http://www.ideaspot.in/contact/ in case you want our design team to contact you.

All our products are listed under product categories. You can go to the product category mentioned on the top band on our website and click on the product you require to print with us.

You can either fill the Contact Us (https://printspot.in/contact-us/) form and our Support Desk will get back to you or email your requirement to our Support Desk at info@printspot.in or call us at 0891-2587678.

Processing time refers to the time taken to make the product ready to ship while shipping time is the time taken for our courier partners to delivery the order to the shipping address shared by you.

The status of all your orders are available in the ORDER HISTORY  tab in “My Accounts”. You will also receive SMS and email notifications on the status updates on your registered mobile number and email address. The Tracking of all your orders are available in the “ TRACK ORDER ”  in Bottom Band.

Please note the error message you receive or take a screenshot of the error and email it to us at info@printspot.in or call 0891-2587678. We will help you out.

Payu Money &PayTM the payment gateway we use for all the transactions on our website is one of the secure gateway.

You need to have an internet connection to browse the products and place your orders. You can use any browser. However, Google Chrome is the most compatible browser.

ARTWORK AND DESIGN RELATED QUERIES

An open file format is the source file in which your design was created by the graphic designer. It comes in CDR (coreldraw), AI (Illustrator) or PSD (Photoshop) format.

You can upload artworks in PDF, CDR, AI or PSD formats to get the quality print output. Avoid uploading low resolution PDF or JPEG files to print.

Cut Marks: They are also referred as crop marks. They define where the paper sheet will be cut/trimmed to get the actual product size.
Bleeds: The term bleed is used for all objects overlapping the border of the design. It gives cropping some room for error beyond the cut marks.
Safe Margin: This is the border which is given on all four edges to ensure that important content (text and design elements) are not cropped during the cutting process.

The resolution for any artwork should be above 300 dpi.

If the artwork uploaded has any issue you will receive a call or an email from our Support team. Also, your order status will change to “On Hold” along with a comment with the reason for the order to be on hold.

Yes, we do have ready designs/templates for most of our products. These are also bifurcated as per category to make it easy to choose from a wide variety of templates. These templates are not only easily customisable but also available for free!

Yes, we do. Our Design Studio, http://www.ideaspot.in/ will help you get the right design as per the design brief you submit while placing a design order.

We have our ready designs for few products which you can use for placing an order, or we have our designing team Idea Spot who can create the design for you as per your requirement.

If it is an editable format file we will be able to do the changes in the artwork.

PRICING, SHIPPING & REFUNDS

Go to any product category and you will find Price Calculator which consists of the rates as per the quantity and specifications you choose.

Products which are not listed online, we can provide you a different quote as per your requirements. Please email us on info@printspot.in .

Yes, VAT will be applicable on all your orders.

Our courier partners include BlueDart, FedEx, DTDC, India Post for domestic shipments. For international shipments we use FedEx.

We can ship to 50+ countries across the globe.

No, currently you cannot choose one of our retail outlets for delivery. You can share your shipping address and we can get it delivered to the address.

Yes, the tracking details are updated to your order once it is shipped out from our facility.

Currently we have two modes of shipping – Standard shipping (By Air) and Ground Shipping (Surface) .

The order will be dispatched as per the production timeline mentioned online for each product. Besides this, the shipping or courier time will be additional depending on your postal address and the shipping method that you choose while placing your order. In case of any approval required for the artwork that you share, the timeline will be counted from the time you approve the artwork.

After understanding the issue further we would decide to refund or reprint the order for you.

PAYMENTS

These are the options for online payments: – Debit or Credit cards -Netbanking -Wallet -Cash Card

ONLINE DESIGN & PRINT SOLUTIONS

Design Editor is tailor made for you to store artworks online, edit them, order them and track them. Your artworks are stored online in an editable format. Now you will not need a Designer or DTP to make basic adaptation changes to your artworks. You can edit them yourself using a browser. This can be done for all stationery products like business cards, letterheads, envelopes etc.
There are many challenges involved in offline printing. Design Editor can help you not only overcome these challenges but also have features that make printing really easy and hassle free. Few of these are as mentioned below. -No need for a DTP person or Adaptation (you can edit your own cards, it is extremely simple) -Instant status of your order (via email and sms alerts) -Order anytime from anyplace and get it delivered anyplace -Reorder anytime, since all the files always stay in your online account.

GST

It is not compulsory to provide GST details. GST registration details for your business or company may be optionally provided if a customer wishes to claim input tax credit on the GST paid if travelling for business reasons. For all other customers, GST details are not required.

Edit the address where you want to add the GSTIN. Ensure that you put the correct registered company name, address, phone number and GSTIN. Save the address. Now when you want to order a product, ensure that this address with the GSTIN is selected as the BILLING ADDRESS in your Shopping Cart.

There are 2 scenarios.
If a GST number is available in your Billing Address then GST is applied based on your Billing Address (Business Customer)
If Billing Address State is Visakhapatnam then CGST + SGST is applied
If Billing Address State is not Visakhapatnam then IGST is applied
If GST number is NOT available in your Billing Address then GST is applied based on your Shipping Address (Non-Business Customer)
If Shipping Address State is Maharashtra then CGST + SGST is applied
If Shipping Address State is not Maharashtra then IGST is applied
What are the GST Tax Rates applicable on my order?
The most common product HSN Codes and Tax rates are as per the below table.
If you need any additional HSN codes or GST rates, please write to info@printspot.in
Sr. No    Name                             HSN Code                   GST TaxRate
1           Visiting Card                 4911                                     12%
2           ID Card                             4911                                     12%
3           Letterhead                      4820                                     12%
4           Envelope                          4817                                     18%
5           Notebook                        4820                                     12%
6          Brochures                        4901                                     12%
If Visiting Cards are at 12% GST that means a customer will be charged either (12% IGST) or (6% CGST + 6% SGST)

No, the GST handling is not retroactive. If you added your GSTIN to your account today, you can claim input tax credit for all future orders on Print Spot. You can’t apply it on old orders on Print Spot.

Company: PRINT SPOT
Address: D.No. 19-30-1 3rd floor, Daniel Enclave, Above Sony CenterShankaramatamRaod, Madura Nagar, Andhra Pradesh, 530016 India.
State: Visakhapatnam
GST Number: 37AJNPR0491G2ZT